Privacy Policy
Last updated: November 2026
This policy explains how B7VPN uses data when providing network acceleration subscriptions, managing accounts, and responding to support requests. Website analytics and network connection activity are handled separately. The no-logs policy described here does not mean account, order, and billing information is never retained.
Account and Order Data
No email address is required to get started; a username and password are sufficient. Email is not required for an account, and this service does not make providing an email a condition of use. Account authentication involves processing the username, password verification information, and login status. Password verification information is not used for usage analytics.
Order records include the selected plan, order amount, payment status, transaction reference, and refund status. They are used to provide subscriptions, verify payments, and resolve disputes. Data usage, plan validity, and reset information are used for billing and to display remaining benefits; they do not include specific browsing activity.
When a support ticket is submitted, B7VPN processes the text, screenshots, and troubleshooting details voluntarily provided by the user. Please obscure passwords, unrelated payment details, and full subscription URLs. Share only what is needed to identify the issue.
No-Logs Policy and Connection Data
B7VPN does not record which websites users visit, store browsing content, search queries, or communication contents, or create connection logs that can be used to trace an individual's browsing activity. Temporary status required to operate a connection is processed only while the connection is active and is not retained as browsing history after it ends.
Aggregated data usage retained to provide subscriptions is different from records of specific website visits. Troubleshooting may require users to provide client error messages or diagnostic information they export themselves. Such information is used only to address the relevant issue, not to reconstruct browsing history, and is cleared when troubleshooting is complete as appropriate.
Usage Analytics and Local Storage
Website analytics help us understand page views, traffic sources, and entry-point clicks. They may process page URLs, referring pages, browser types, and interaction events. These analytics are for the marketing website, not for recording websites accessed through international routes, and should not include passwords or subscription credentials.
Cookies and local storage are used to maintain login status, remember language preferences, and support essential website features and usage analytics. The user panel stores authentication status locally in the browser so subsequent requests can verify identity. Do not share browser storage data with others.
Users can restrict cookies or clear this website's stored data in their browser settings. After clearing it, they may need to log in again and reset preferences; restricting related storage may also affect panel features. Clearing local data does not automatically delete server-side account or order records.
Third-Party Payments and Data Disclosure
Supported payment methods are Alipay / WeChat / USDT. Payments involve third-party payment services or the relevant transaction network, and their handling of transaction data is governed by their respective rules. B7VPN processes payment results and transaction references needed to complete orders; users are not asked to provide payment account passwords in support tickets.
Data is used and disclosed only as necessary to provide the service, process payments and refunds, respond to user requests, or meet applicable legal obligations. When external processors are involved, the scope of shared information is limited. Payment processing does not involve providing payment providers with users' browsing content.
Data Retention and Deletion Requests
Account information is retained while the account remains active and for as long as needed to provide the service. Order and refund records are retained as required for settlement, dispute handling, and applicable laws. Usage analytics and support information are deleted or de-identified once their purpose has been fulfilled. This policy does not set a single retention period for all data.
Users can request access to, correction of, or deletion of account information through a user panel support ticket. Account ownership must be verified before a request is processed. Deleting an account may prevent access to subscriptions and past orders; please check for pending orders or refund matters first.
Data that must still be retained by law or is involved in an unresolved dispute cannot be deleted along with an account request. Its further use will be restricted, and it will be cleared once the retention basis no longer applies. Data in backups is removed as backups rotate and is not used for routine service operations.
Policy Updates and Questions
When this policy is updated, the revisions will be published on this page and the last-updated month will be changed. Significant changes to data use or user rights will be announced on the website or through the user panel. Where separate confirmation is needed, simply viewing this page does not replace that confirmation.
For privacy questions or data requests, submit a user panel support ticket and specify the account and scope of the request. For subscription and refund rules, see the Terms of Service.
